The Importance of Quality Feedback

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It amazes me how people are starved of quality feedback robbing them of the opportunity to grow and contribute discretionary effort.  The importance of providing feedback is loud and clear in systems, processes and tools.  Alarmingly, the practice and skill of providing and receiving feedback is almost a lost art!

At a recent parent teacher night, a passionate teacher with over 35 years experience noted we live in a world where kids are told “that is great” and “you did a great job” and seldom do people ask “how do you think you did?”, or “I am disappointed with your work…. and here is why…” citing some constructive improvement points.

As leaders the need to deliver balanced and constructive feedback to help people thrive through real conversations has never been greater, and is a key lever to help improve performance and support organisational health and wellbeing.